Returns Policy

Refunds

Eligibility:

  • Items must be returned within 30 days of purchase.
  • Items must be unused, in their original condition, and with all tags attached.
  • Customized or personalized items may not be eligible for return unless they are defective or damaged upon arrival.

Initiating a Return:

  • To initiate a return, please contact our customer service team at info@monaliazaevents.com.au to request a return authorization.
  • Once approved, you will receive instructions on how to proceed with the return process.

Return Shipping:

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or the return is due to an error on our part.
  • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item(s).

Refund Processing:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow 2-3 business days for your refund to be processed after we receive the returned item(s).
  • Refunds will include the cost of the item(s) returned, excluding any shipping charges, unless the return is due to an error on our part.

Exchanges

  • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

Damaged Items:

  • If your item arrives damaged, please contact us within 3 days of receipt to report the damage.
  • Please provide detailed photos of the damaged item(s) and packaging so that we can assess the situation and provide appropriate assistance.

Defective Items:

  • If you believe your item is defective, please contact us within 3 days of receipt to report the issue.
  • We may request additional information or photos to evaluate the defect and determine the best course of action.

Contact Us

If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact our customer service team at info@monalizaevents-com-au. We are here to assist you and ensure a positive shopping experience with Monaliza Events.